eBooks - SCRM

eBooks - SCRM 

The Promise of Social CRM 

by Kathy Herrmann, Natalie Petouhoff

Strategic Customer Relationship Management in the Age of Social Media 

by Amir Khanlari

The Definitive Guide to Social CRM: Maximizing Customer Relationships with Social Media to Gain Market Insights, Customers, and Profits

Customer Experience 3.0: High-Profit Strategies in the Age of Techno Service

Social CRM For Dummies

by Kyle Lacy Stephanie Diamond

Salesforce CRM - The Definitive Admin 

by Paul Goodey

Social Media Metrics: How to Measure and Optimize Your Marketing Investment

Social Media Analytics: Effective Tools for Building, Interpreting, and Using Metrics: Effective Tools for Building, Interpreting, and Using Metrics

The Social Media Management Handbook: Everything You Need To Know To Get Social Media Working In Your Business

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