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Vitrine

eBooks - SCRM

eBooks - SCRM 

The Promise of Social CRM 

by Kathy Herrmann, Natalie Petouhoff



Strategic Customer Relationship Management in the Age of Social Media 


by Amir Khanlari




The Definitive Guide to Social CRM: Maximizing Customer Relationships with Social Media to Gain Market Insights, Customers, and Profits






Customer Experience 3.0: High-Profit Strategies in the Age of Techno Service




Social CRM For Dummies

by Kyle Lacy Stephanie Diamond




Salesforce CRM - The Definitive Admin 

by Paul Goodey




Social Media Metrics: How to Measure and Optimize Your Marketing Investment



Social Media Analytics: Effective Tools for Building, Interpreting, and Using Metrics: Effective Tools for Building, Interpreting, and Using Metrics





The Social Media Management Handbook: Everything You Need To Know To Get Social Media Working In Your Business







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